Support
How can we help?
Our support team is available via ticket through the billing portal, daily from 08:00 to 20:00 CET. Average response time: under 4 hours. Critical incidents flagged by our monitoring are covered outside these hours by on-call engineers.
Billing portal ticket
For all account, billing, and technical support requests. Fastest way to reach us — response within 4 hours.
Server control panel
Manage your VPS — reboot, reinstall, console access, and resource monitoring — at panel.kernlayer.com.
Infrastructure status
Live infrastructure status and incident updates at status.kernlayer.com.
Contact directory
Abuse and legal notices
For abuse reports, DMCA notices, and legal correspondence, contact abuse@kernlayer.com. We aim to acknowledge all abuse reports within 24 hours.
Not a customer yet? View plans from €5.49/month — live in under 60 seconds.